Data Protection

WEBSITE PRIVACY NOTICE

INTRODUCTION

This privacy notice summarizes the information we (Interactio) collect from you when you use our website. In the process of collecting this information, we act as a data controller. To find out more about data collected through web cookies, please read our cookie policy.

I. Who we are

We are Interactio UAB, company code 303303137, address Paupio g. 50-136, LT-11341 Vilnius . If you have additional questions about our processing of your data, please contact our data protection officer directly via email: dpo@interactio.io.

II. What data we collect, for how long and for what reason?

A. When we interact through web chat form
Collected data:
When you submit an inquiry via our web chat form, we ask for your name, contact details (telephone number), and email address. This information moves to our SLACK channel.

Data collection purpose:
We need this data to help you get answers to your questions.

Legal basis of data collection:
We collect this data in accordance with Art. 6(1) (f) of the GDPR.

Data storage:
We store this data for 6 months after the last inquiry date.

B. When you book demo call
Collected data:
When you book a demo call, we collect your name, surname, email, demo time, position, phone number, company. Information is collected with the Mailchimp system and sent by email to our sales team.

Data collection purpose:
We need this data to book and prepare for a demo call.

Legal basis of data collection:
We collect this data in accordance with Art. 6(1) (f) of the GDPR.

Data access:
Data from the web form is collected by Mailchimp and sent to our sales email, managed by Google.

Data storage:
We store this data for 1 month after the demo call.

C. When you subscribe to our newsletter
Collected data:
When you subscribe to our newsletter, we ask you for your name and your email address.

Data collection purpose:
We will use your information to send our newsletter which contains information about our products and often includes special offers. Your information is stored in the Mailerlite database and is not shared with any third parties.

Legal basis of data collection:
It is based on your consent that you gave us (Art. 6 (1) (a) of the GDPR).

Data storage:
We store this data for 3 years unless you revoke your consent earlier or prolong your consent for a longer period of data storage.

D. When you submit an enquiry via our website
Collected data:
When you submit an enquiry via our website, we ask you for your name, contact telephone number, and email address.

Data collection purpose:
We use this information to respond to your enquiry, including but not limited to providing any requested information about our services.

Legal basis of data collection:
We collect this data in accordance with Art. 6(1) (f) of the GDPR.

Data storage periods:
We keep enquiry emails for 2 years. CRM records are also kept for three years after our last contact.

III. Data sharing

We share the information about you with the following entities when necessary and permitted by applicable laws:

• UAB "MailerLite" – provides newsletters management and control functionality.
• PipelineDeals, INC – provides customer relationship management functionality.
• Google Ireland Ltd – provides email and data storage functionality.
• Intercom R&D – provides customer support functionality.
• The Rocket Science Group, LLC – helps us collect data from web forms.
• Calendly LLC – provides book demo functionality;
• Attorneys, auditors, consultants, IT service providers, freelance specialists who take over your requests, and other subjects that provide services to Interactio.

IV. Data transfer outside European economy

We share the information about you with the following entities only when needed and permitted by applicable laws:

• PipelineDeals, INC (USA) – data is protected by EU Standard Contractual Clauses for the transfer of data as approved by the European Commission.
• The Rocket Science Group, LLC (USA) – data is protected by EU Standard Contractual Clauses.

V. What rights do you have?

You have the right to access your data, the right to rectify or erase the data, the right to restrict processes or to object to processing. If you have any questions regarding your data processing, please contact Interactio’s Data Protection Officer via email dpo@interactio.io.

VI. Your rights to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also right to lodge a complaint with a supervisory authority.

VII. Contact us

If you have any questions, comments or complaints regarding the way we collect, use and store information about you, please send an e-mail to dpo@interactio.io.